Let us help make it right
If you are not satisfied with your coffee, please contact [email protected]. We will work with you on a refund or replacement. We welcome your honest feedback about what you liked and what could be better. Detailed tasting feedback is not a condition of receiving help.
How to reach us
Please include your name, order or receipt number if available, the coffee you purchased, and a short description of the concern. Contact us promptly when you notice a problem so we can help.
Opened coffee and replacements
You can contact us even if you have opened and tried the coffee. Please tell us about your experience so we can discuss a suitable replacement or refund.
For a quality concern, please keep the bag and any lot or date information while we review the issue. Photos can help us understand damage or a packaging problem.
Before returning anything
Please contact us before mailing a product back. We do not offer customer visits, pickup, or in-person returns at our home. We will confirm whether a physical return is needed and provide instructions. We will also confirm any return-shipping arrangements and how the original shipping charge will be handled as part of the resolution. Please do not send a package until those details are agreed.
How refunds are issued
For purchases paid by card, refunds are processed through Square to the original payment method. Purchases paid in cash are refunded in cash. Your bank or card provider may need additional time to post a card refund after it is processed.
If we arrange an exchange instead, we will confirm the replacement with you and record the exchange.
Damaged, incorrect, or missing orders
Please email us with your order details so we can investigate and arrange an appropriate refund or replacement. See our Shipping policy for delivery and address questions.