Our return policy
To protect the quality and safety of our food products, we do not accept returns, including unopened packages. If your order arrives damaged, contains an incorrect item, or has a product defect, please contact us at [email protected]. We’ll gladly help resolve the issue with a replacement or refund.
Help with an order
Please include your name, order or receipt number if available, the product you purchased, and a short description of the concern. Contact us promptly when you notice a problem so we can help.
For damage or a product defect, please keep the packaging and any lot or date information while we review the issue. Photos can help us understand what happened. Opening a package does not prevent you from contacting us about damage, an incorrect item, or a product defect.
Before mailing anything back
Please contact us before mailing a product back. We will let you know if we need the item or packaging to investigate a problem and provide instructions. We do not offer customer visits, pickup, or in-person returns at our home.
How refunds are issued
For purchases paid by card, refunds are processed through Square to the original payment method. Purchases paid in cash are refunded in cash. Your bank or card provider may need additional time to post a card refund after it is processed.
If we arrange a replacement, we will confirm the details with you.
Missing orders and delivery questions
If your order has not arrived, please email us with your order details so we can investigate and arrange an appropriate resolution. See our Shipping policy for delivery and address questions.