Your information and your order
Woven Bean Coffee Co. LLC uses information to process purchases, arrange delivery, answer questions, and operate this website. For privacy questions or requests, contact [email protected].
Information you provide
When you order, checkout collects your name, email address, phone number, shipping address, and the items and quantities you purchase. We also receive order and payment details, such as the total, payment status, and receipt reference. If you email us, we receive the message and any information or attachments you include.
Card payments
Square provides the card-entry form and processes card payments. Our website receives a payment token and transaction results, rather than your full card number or card security code. Please do not email us card details.
Square’s handling of payment information is described in its privacy notice for customers without a Square account.
How information is used and shared
We use order and contact information to fulfill purchases, communicate about orders, provide customer support, handle refunds, maintain business records, and address fraud or security issues.
Service providers receive information needed for their role. These include Square for payments and order records, Cloudflare for website hosting and security, shipping carriers for delivery, and email providers for order-related communications. Order details may also pass through Resend, our order-notification email service. Information may be disclosed when required by law or to address fraud or protect legal rights.
Cart storage, connection information, and fonts
The website saves coffee item identifiers and quantities in your browser’s local storage so your cart can remain available when you return. That saved cart does not contain your shipping address or card details. You can remove it by clearing this site’s data in your browser; doing so also clears the saved cart.
Our hosting and security services may process technical information, such as your IP address, browser, requested pages, and request timing, to deliver and protect the website. We use Cloudflare Web Analytics to understand site visits and page performance. Cloudflare describes this service as not tracking individual visitors across its customers’ websites. See Cloudflare’s explanation of analytics data collection.
The website loads fonts from Google Fonts. Your browser contacts Google to request those files and sends standard connection information. Square and other service providers may use cookies or similar technologies for their services. Browser privacy settings can restrict storage or requests, although this may affect checkout.
Links to other websites
Our social links and other external links take you to services with their own privacy practices. Please review their notices when you use them.
Records and security
We retain information as needed to fulfill orders, provide support, maintain business and accounting records, resolve disputes, and meet legal obligations. Retention depends on the type of record and applicable requirements. No online system can guarantee complete security.
Your questions and choices
You can email [email protected] to ask about personal information associated with your orders or to request access, correction, or deletion. We may need to verify your identity. Some information may need to be retained for transactions, accounting, legal obligations, or other permitted reasons. We will handle requests in accordance with applicable law.
Updates to this notice
We may update this notice as the website or our practices change. The date on this page identifies the latest revision.